<h1>Cancellation &amp; Refund Policy</h1>				
		<p><strong>Effective Date: December 15, 2024</strong></p><p><strong>Business Name:</strong> Tatak Mo<br /><strong>Website:</strong> <a href="https://tatakmo.com">https://tatakmo.com</a><br /><strong>Email:</strong> <a href="mailto:joseph@tatakmo.com">joseph@tatakmo.com</a><br /><strong>Address:</strong> C2103 Pablo Drive, Barangay Canelar, Zamboanga City 7000</p>		
					<h2>1. Introduction</h2>				
		<p>At <strong>Tatak Mo</strong>, we are committed to providing high-quality <strong>online presence management and IT services</strong> tailored to meet the needs of our clients. We understand that circumstances may change, and clients may need to cancel services or request a refund. This policy outlines the <strong>cancellation, refund, and return process</strong> to ensure clarity and fairness for both our business and our clients.</p><p>By purchasing our services, you agree to the terms outlined in this <strong>Cancellation &amp; Refund Policy</strong>.</p>		
					<h2>2. Cancellation Policy</h2>				
					<h3>2.1 Subscription-Based Services (Monthly or Long-Term Contracts)</h3>				
		<ul><li><strong>Clients may cancel their subscription at any time</strong> by submitting a cancellation request via email to <strong><a href="mailto:joseph@tatakmo.com">joseph@tatakmo.com</a></strong> with the subject line: <em>“Cancellation Request – [Client Name]”</em>.</li><li><strong>For monthly services</strong>, cancellations must be made at least <strong>7 days before the next billing cycle</strong> to avoid charges for the following month.</li><li><strong>For long-term contracts (3, 6, or 12 months), early cancellation fees may apply</strong> based on the percentage of work completed.</li></ul>		
					<h3>2.2 One-Time Services (Website Development, SEO Audits, IT Solutions, etc.)</h3>				
		<ul><li>Clients can cancel a one-time service within <strong>48 hours of purchase</strong> for a <strong>full refund</strong>, provided that no work has started.</li><li>If work has begun, <strong>partial refunds may be granted based on the work completed</strong> (see Section 3).</li><li>Cancellations requested after <strong>48 hours but before project completion</strong> may be eligible for a service credit instead of a refund.</li></ul>		
					<h3>2.3 Cancellation by Tatak Mo</h3>				
		<p>Tatak Mo reserves the right to cancel services under the following conditions:</p><ul><li><strong>Non-payment or delayed payments exceeding 10 days</strong></li><li><strong>Client violates contractual agreements or terms of service</strong></li><li><strong>Client requests services that violate ethical or legal guidelines</strong></li></ul><p>In such cases, Tatak Mo will notify the client via email and determine refund eligibility based on the work completed.</p><p>Tatak Mo reserves the right to cancel services under the following conditions:</p><ul><li><strong>Non-payment or delayed payments exceeding 10 days</strong></li><li><strong>Client violates contractual agreements or terms of service</strong></li><li><strong>Client requests services that violate ethical or legal guidelines</strong></li></ul><p>In such cases, Tatak Mo will notify the client via email and determine refund eligibility based on the work completed.</p>		
					<h2>3. Refund Policy</h2>				
					<h3>3.1 General Refund Policy</h3>				
		<p>Refunds are not granted for services that have already been rendered. However, refunds may be considered in the following cases:</p><ul><li><strong>Client cancels before work begins → 90% refund</strong> (transaction fees deducted)</li><li><strong>Client cancels after work has started but is incomplete → Partial refund based on work completed</strong></li><li><strong>Tatak Mo fails to deliver services as agreed → Full or partial refund at the company’s discretion</strong></li></ul><p><strong>No refunds will be issued for the following:</strong></p><ul><li>Completed work, including website development, SEO services, digital ads, or IT solutions</li><li>Services that have been active for more than 30 days</li><li>Delays caused by the client (e.g., failure to provide necessary access or approvals)</li></ul>		
					<h3>3.2 Refund Processing Time</h3>				
		<ul><li>If a refund is approved, the processing time is 14 business days from the date of approval.</li><li>Refunds will be issued via the original payment method unless otherwise agreed.</li></ul>		
					<h2>4. Service Adjustments &amp; Alternatives to Refunds</h2>				
		<p>Instead of a refund, Tatak Mo may offer <strong>service adjustments or credits</strong>, which can be used for other services within <strong>12 months</strong>. Options include:</p><ul><li>Transferring the service to a later date</li><li>Applying service credit to another Tatak Mo service</li><li>Adjusting the service scope to better suit client needs</li></ul><p>Clients may request<strong> service adjustments</strong> by emailing <strong><a href="mailto:joseph@tatakmo.com">joseph@tatakmo.com</a></strong>.</p>		
					<h2>5. Paid Advertising (Google, Facebook, LinkedIn Ads) Refund Policy</h2>				
		<ul><li>Ad budgets are <strong>funded separately by the client</strong> and are <strong>non-refundable</strong> once ads are live.</li><li>If a campaign has <strong>not yet been launched</strong>, the <strong>unused ad budget may be refunded</strong> directly from the ad platform (Google, Meta, LinkedIn).</li><li>Tatak Mo’s <strong>ad management fees remain non-refundable</strong> once work has started.</li></ul>		
					<h2>6. How to Request a Cancellation or Refund</h2>				
		<p>Clients must submit refund or cancellation requests in writing to <strong><a href="mailto:joseph@tatakmo.com">joseph@tatakmo.com</a></strong> with the following details:</p><ul><li><strong>Client Name &amp; Business Name</strong></li><li><strong>Service(s) Being Canceled</strong></li><li><strong>Reason for Cancellation or Refund Request</strong></li><li><strong>Preferred Resolution (Refund, Service Credit, Alternative Solution, etc.)</strong></li></ul><p>Requests will be reviewed within <strong>5-7 business days</strong>, and clients will be notified of the outcome via email.</p>		
					<h2>7. Contact Information</h2>				
		<p>For any questions or concerns regarding this policy, please contact us:</p><ul><li><strong>Email:</strong> <a href="mailto:joseph@tatakmo.com">joseph@tatakmo.com</a></li><li><strong>Website:</strong> <a href="https://tatakmo.com">https://tatakmo.com</a></li><li><strong>Address:</strong> C2103 Pablo Drive, Barangay Canelar, Zamboanga City 7000</li></ul><p>We appreciate your business and look forward to providing you with exceptional digital marketing and IT solutions.</p>		
					<h2>8. Changes to This Policy</h2>				
		<p>Tatak Mo reserves the right to modify this Refunds &amp; Returns Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.</p>
<p><b>Last Updated</b>: December 17, 2024</p>
<p>Thank you for choosing Tatak Mo. We value your trust and aim to provide you with exceptional service.</p>