[{"id":"2df3e06","elType":"container","settings":{"flex_direction":"column","eael_parallax_layers_list":[],"eael_ext_content_protection_password_placeholder":"Enter Password","eael_ext_content_protection_password_submit_btn_txt":"Submit","eael_ext_content_protection_password_incorrect_message":"Password does not match.","eael_cl_logics":[{"_id":"6750c52","dynamic_field_custom_separator":"|"}]},"elements":[{"id":"46ee13f","elType":"widget","settings":{"title":"Cancellation &amp; Refund Policy","header_size":"h1","eael_tooltip_section_content":"I am a tooltip","eael_ext_content_protection_password_placeholder":"Enter Password","eael_ext_content_protection_password_submit_btn_txt":"Submit","eael_ext_content_protection_password_incorrect_message":"Password does not match.","eael_cl_logics":[{"_id":"da8f868","dynamic_field_custom_separator":"|"}]},"elements":[],"widgetType":"heading"}],"isInner":false},{"id":"5aa6a78","elType":"container","settings":{"flex_direction":"column","eael_parallax_layers_list":[],"eael_ext_content_protection_password_placeholder":"Enter Password","eael_ext_content_protection_password_submit_btn_txt":"Submit","eael_ext_content_protection_password_incorrect_message":"Password does not match.","eael_cl_logics":[{"_id":"75de85e","dynamic_field_custom_separator":"|"}]},"elements":[{"id":"a74756d","elType":"widget","settings":{"editor":"<p><strong>Effective Date: December 15, 2024<\/strong><\/p><p><strong>Business Name:<\/strong> Tatak Mo<br \/><strong>Website:<\/strong> <a href=\"https:\/\/tatakmo.com\">https:\/\/tatakmo.com<\/a><br \/><strong>Email:<\/strong> <a href=\"mailto:joseph@tatakmo.com\">joseph@tatakmo.com<\/a><br \/><strong>Address:<\/strong> C2103 Pablo Drive, Barangay Canelar, Zamboanga City 7000<\/p>","eael_tooltip_section_content":"I am a tooltip","eael_ext_content_protection_password_placeholder":"Enter Password","eael_ext_content_protection_password_submit_btn_txt":"Submit","eael_ext_content_protection_password_incorrect_message":"Password does not match.","eael_cl_logics":[{"_id":"4eff9cb","dynamic_field_custom_separator":"|"}]},"elements":[],"widgetType":"text-editor"},{"id":"94228e6","elType":"widget","settings":{"text":"Divider","eael_tooltip_section_content":"I am a tooltip","eael_ext_content_protection_password_placeholder":"Enter Password","eael_ext_content_protection_password_submit_btn_txt":"Submit","eael_ext_content_protection_password_incorrect_message":"Password does not match.","eael_cl_logics":[{"_id":"8d67b9e","dynamic_field_custom_separator":"|"}]},"elements":[],"widgetType":"divider"},{"id":"da71f73","elType":"widget","settings":{"title":"1. Introduction","eael_tooltip_section_content":"I am a tooltip","eael_ext_content_protection_password_placeholder":"Enter Password","eael_ext_content_protection_password_submit_btn_txt":"Submit","eael_ext_content_protection_password_incorrect_message":"Password does not match.","eael_cl_logics":[{"_id":"72ab92c","dynamic_field_custom_separator":"|"}]},"elements":[],"widgetType":"heading"},{"id":"70082da","elType":"widget","settings":{"editor":"<p>At <strong>Tatak Mo<\/strong>, we are committed to providing high-quality <strong>online presence management and IT services<\/strong> tailored to meet the needs of our clients. We understand that circumstances may change, and clients may need to cancel services or request a refund. This policy outlines the <strong>cancellation, refund, and return process<\/strong> to ensure clarity and fairness for both our business and our clients.<\/p><p>By purchasing our services, you agree to the terms outlined in this <strong>Cancellation &amp; Refund Policy<\/strong>.<\/p>","eael_tooltip_section_content":"I am a tooltip","eael_ext_content_protection_password_placeholder":"Enter Password","eael_ext_content_protection_password_submit_btn_txt":"Submit","eael_ext_content_protection_password_incorrect_message":"Password does not match.","eael_cl_logics":[{"_id":"dd6282f","dynamic_field_custom_separator":"|"}]},"elements":[],"widgetType":"text-editor"},{"id":"944c9f6","elType":"widget","settings":{"text":"Divider","eael_tooltip_section_content":"I am a tooltip","eael_ext_content_protection_password_placeholder":"Enter Password","eael_ext_content_protection_password_submit_btn_txt":"Submit","eael_ext_content_protection_password_incorrect_message":"Password does not match.","eael_cl_logics":[{"_id":"8d67b9e","dynamic_field_custom_separator":"|"}]},"elements":[],"widgetType":"divider"},{"id":"4cfb62e","elType":"widget","settings":{"title":"2. Cancellation Policy","eael_tooltip_section_content":"I am a tooltip","eael_ext_content_protection_password_placeholder":"Enter Password","eael_ext_content_protection_password_submit_btn_txt":"Submit","eael_ext_content_protection_password_incorrect_message":"Password does not match.","eael_cl_logics":[{"_id":"72ab92c","dynamic_field_custom_separator":"|"}]},"elements":[],"widgetType":"heading"},{"id":"dbee6e2","elType":"widget","settings":{"title":"2.1 Subscription-Based Services (Monthly or Long-Term Contracts)","header_size":"h3","typography_typography":"custom","typography_font_family":"Poppins","typography_font_size":{"unit":"em","size":1.5,"sizes":[]},"typography_font_weight":"600","eael_tooltip_section_content":"I am a tooltip","eael_ext_content_protection_password_placeholder":"Enter Password","eael_ext_content_protection_password_submit_btn_txt":"Submit","eael_ext_content_protection_password_incorrect_message":"Password does not match.","eael_cl_logics":[{"_id":"9a8e129","dynamic_field_custom_separator":"|"}]},"elements":[],"widgetType":"heading"},{"id":"723236e","elType":"widget","settings":{"editor":"<ul><li><strong>Clients may cancel their subscription at any time<\/strong> by submitting a cancellation request via email to <strong><a href=\"mailto:joseph@tatakmo.com\">joseph@tatakmo.com<\/a><\/strong> with the subject line: <em>\u201cCancellation Request \u2013 [Client Name]\u201d<\/em>.<\/li><li><strong>For monthly services<\/strong>, cancellations must be made at least <strong>7 days before the next billing cycle<\/strong> to avoid charges for the following month.<\/li><li><strong>For long-term contracts (3, 6, or 12 months), early cancellation fees may apply<\/strong> based on the percentage of work completed.<\/li><\/ul>","eael_tooltip_section_content":"I am a tooltip","eael_ext_content_protection_password_placeholder":"Enter Password","eael_ext_content_protection_password_submit_btn_txt":"Submit","eael_ext_content_protection_password_incorrect_message":"Password does not match.","eael_cl_logics":[{"_id":"dd6282f","dynamic_field_custom_separator":"|"}]},"elements":[],"widgetType":"text-editor"},{"id":"cf18d22","elType":"widget","settings":{"title":"2.2 One-Time Services (Website Development, SEO Audits, IT Solutions, etc.)","header_size":"h3","typography_typography":"custom","typography_font_family":"Poppins","typography_font_size":{"unit":"em","size":1.5,"sizes":[]},"typography_font_weight":"600","eael_tooltip_section_content":"I am a tooltip","eael_ext_content_protection_password_placeholder":"Enter Password","eael_ext_content_protection_password_submit_btn_txt":"Submit","eael_ext_content_protection_password_incorrect_message":"Password does not match.","eael_cl_logics":[{"_id":"9a8e129","dynamic_field_custom_separator":"|"}]},"elements":[],"widgetType":"heading"},{"id":"89f0b64","elType":"widget","settings":{"editor":"<ul><li>Clients can cancel a one-time service within <strong>48 hours of purchase<\/strong> for a <strong>full refund<\/strong>, provided that no work has started.<\/li><li>If work has begun, <strong>partial refunds may be granted based on the work completed<\/strong> (see Section 3).<\/li><li>Cancellations requested after <strong>48 hours but before project completion<\/strong> may be eligible for a service credit instead of a refund.<\/li><\/ul>","eael_tooltip_section_content":"I am a tooltip","eael_ext_content_protection_password_placeholder":"Enter Password","eael_ext_content_protection_password_submit_btn_txt":"Submit","eael_ext_content_protection_password_incorrect_message":"Password does not match.","eael_cl_logics":[{"_id":"dd6282f","dynamic_field_custom_separator":"|"}]},"elements":[],"widgetType":"text-editor"},{"id":"5ed237b","elType":"widget","settings":{"title":"2.3 Cancellation by Tatak Mo","header_size":"h3","typography_typography":"custom","typography_font_family":"Poppins","typography_font_size":{"unit":"em","size":1.5,"sizes":[]},"typography_font_weight":"600","eael_tooltip_section_content":"I am a tooltip","eael_ext_content_protection_password_placeholder":"Enter Password","eael_ext_content_protection_password_submit_btn_txt":"Submit","eael_ext_content_protection_password_incorrect_message":"Password does not match.","eael_cl_logics":[{"_id":"9a8e129","dynamic_field_custom_separator":"|"}]},"elements":[],"widgetType":"heading"},{"id":"e06f837","elType":"widget","settings":{"editor":"<p>Tatak Mo reserves the right to cancel services under the following conditions:<\/p><ul><li><strong>Non-payment or delayed payments exceeding 10 days<\/strong><\/li><li><strong>Client violates contractual agreements or terms of service<\/strong><\/li><li><strong>Client requests services that violate ethical or legal guidelines<\/strong><\/li><\/ul><p>In such cases, Tatak Mo will notify the client via email and determine refund eligibility based on the work completed.<\/p>","eael_tooltip_section_content":"I am a tooltip","eael_ext_content_protection_password_placeholder":"Enter Password","eael_ext_content_protection_password_submit_btn_txt":"Submit","eael_ext_content_protection_password_incorrect_message":"Password does not match.","eael_cl_logics":[{"_id":"dd6282f","dynamic_field_custom_separator":"|"}]},"elements":[],"widgetType":"text-editor"},{"id":"35c01ec","elType":"widget","settings":{"editor":"<p>Tatak Mo reserves the right to cancel services under the following conditions:<\/p><ul><li><strong>Non-payment or delayed payments exceeding 10 days<\/strong><\/li><li><strong>Client violates contractual agreements or terms of service<\/strong><\/li><li><strong>Client requests services that violate ethical or legal guidelines<\/strong><\/li><\/ul><p>In such cases, Tatak Mo will notify the client via email and determine refund eligibility based on the work completed.<\/p>","eael_tooltip_section_content":"I am a tooltip","eael_ext_content_protection_password_placeholder":"Enter Password","eael_ext_content_protection_password_submit_btn_txt":"Submit","eael_ext_content_protection_password_incorrect_message":"Password does not match.","eael_cl_logics":[{"_id":"dd6282f","dynamic_field_custom_separator":"|"}]},"elements":[],"widgetType":"text-editor"},{"id":"7c52a22","elType":"widget","settings":{"text":"Divider","eael_tooltip_section_content":"I am a tooltip","eael_ext_content_protection_password_placeholder":"Enter Password","eael_ext_content_protection_password_submit_btn_txt":"Submit","eael_ext_content_protection_password_incorrect_message":"Password does not match.","eael_cl_logics":[{"_id":"8d67b9e","dynamic_field_custom_separator":"|"}]},"elements":[],"widgetType":"divider"},{"id":"48a4ebf","elType":"widget","settings":{"title":"3. Refund Policy","eael_tooltip_section_content":"I am a tooltip","eael_ext_content_protection_password_placeholder":"Enter Password","eael_ext_content_protection_password_submit_btn_txt":"Submit","eael_ext_content_protection_password_incorrect_message":"Password does not match.","eael_cl_logics":[{"_id":"72ab92c","dynamic_field_custom_separator":"|"}]},"elements":[],"widgetType":"heading"},{"id":"628c30b","elType":"widget","settings":{"title":"3.1 General Refund Policy","header_size":"h3","typography_typography":"custom","typography_font_family":"Poppins","typography_font_size":{"unit":"em","size":1.5,"sizes":[]},"typography_font_weight":"600","eael_tooltip_section_content":"I am a tooltip","eael_ext_content_protection_password_placeholder":"Enter Password","eael_ext_content_protection_password_submit_btn_txt":"Submit","eael_ext_content_protection_password_incorrect_message":"Password does not match.","eael_cl_logics":[{"_id":"9a8e129","dynamic_field_custom_separator":"|"}]},"elements":[],"widgetType":"heading"},{"id":"d482879","elType":"widget","settings":{"editor":"<p>Refunds are not granted for services that have already been rendered. However, refunds may be considered in the following cases:<\/p><ul><li><strong>Client cancels before work begins \u2192 90% refund<\/strong> (transaction fees deducted)<\/li><li><strong>Client cancels after work has started but is incomplete \u2192 Partial refund based on work completed<\/strong><\/li><li><strong>Tatak Mo fails to deliver services as agreed \u2192 Full or partial refund at the company\u2019s discretion<\/strong><\/li><\/ul><p><strong>No refunds will be issued for the following:<\/strong><\/p><ul><li>Completed work, including website development, SEO services, digital ads, or IT solutions<\/li><li>Services that have been active for more than 30 days<\/li><li>Delays caused by the client (e.g., failure to provide necessary access or approvals)<\/li><\/ul>","eael_tooltip_section_content":"I am a tooltip","eael_ext_content_protection_password_placeholder":"Enter Password","eael_ext_content_protection_password_submit_btn_txt":"Submit","eael_ext_content_protection_password_incorrect_message":"Password does not match.","eael_cl_logics":[{"_id":"dd6282f","dynamic_field_custom_separator":"|"}]},"elements":[],"widgetType":"text-editor"},{"id":"5c3068d","elType":"widget","settings":{"title":"3.2 Refund Processing Time","header_size":"h3","typography_typography":"custom","typography_font_family":"Poppins","typography_font_size":{"unit":"em","size":1.5,"sizes":[]},"typography_font_weight":"600","eael_tooltip_section_content":"I am a tooltip","eael_ext_content_protection_password_placeholder":"Enter Password","eael_ext_content_protection_password_submit_btn_txt":"Submit","eael_ext_content_protection_password_incorrect_message":"Password does not match.","eael_cl_logics":[{"_id":"9a8e129","dynamic_field_custom_separator":"|"}]},"elements":[],"widgetType":"heading"},{"id":"8832aa0","elType":"widget","settings":{"editor":"<ul><li>If a refund is approved, the processing time is 14 business days from the date of approval.<\/li><li>Refunds will be issued via the original payment method unless otherwise agreed.<\/li><\/ul>","eael_tooltip_section_content":"I am a tooltip","eael_ext_content_protection_password_placeholder":"Enter Password","eael_ext_content_protection_password_submit_btn_txt":"Submit","eael_ext_content_protection_password_incorrect_message":"Password does not match.","eael_cl_logics":[{"_id":"dd6282f","dynamic_field_custom_separator":"|"}]},"elements":[],"widgetType":"text-editor"},{"id":"5a110e2","elType":"widget","settings":{"text":"Divider","eael_tooltip_section_content":"I am a tooltip","eael_ext_content_protection_password_placeholder":"Enter Password","eael_ext_content_protection_password_submit_btn_txt":"Submit","eael_ext_content_protection_password_incorrect_message":"Password does not match.","eael_cl_logics":[{"_id":"8d67b9e","dynamic_field_custom_separator":"|"}]},"elements":[],"widgetType":"divider"},{"id":"2fe5ad6","elType":"widget","settings":{"title":"4. Service Adjustments & Alternatives to Refunds","eael_tooltip_section_content":"I am a tooltip","eael_ext_content_protection_password_placeholder":"Enter Password","eael_ext_content_protection_password_submit_btn_txt":"Submit","eael_ext_content_protection_password_incorrect_message":"Password does not match.","eael_cl_logics":[{"_id":"72ab92c","dynamic_field_custom_separator":"|"}]},"elements":[],"widgetType":"heading"},{"id":"cc36453","elType":"widget","settings":{"editor":"<p>Instead of a refund, Tatak Mo may offer <strong>service adjustments or credits<\/strong>, which can be used for other services within <strong>12 months<\/strong>. Options include:<\/p><ul><li>Transferring the service to a later date<\/li><li>Applying service credit to another Tatak Mo service<\/li><li>Adjusting the service scope to better suit client needs<\/li><\/ul><p>Clients may request<strong> service adjustments<\/strong> by emailing <strong><a href=\"mailto:joseph@tatakmo.com\">joseph@tatakmo.com<\/a><\/strong>.<\/p>","eael_tooltip_section_content":"I am a tooltip","eael_ext_content_protection_password_placeholder":"Enter Password","eael_ext_content_protection_password_submit_btn_txt":"Submit","eael_ext_content_protection_password_incorrect_message":"Password does not match.","eael_cl_logics":[{"_id":"dd6282f","dynamic_field_custom_separator":"|"}]},"elements":[],"widgetType":"text-editor"},{"id":"29eea5b","elType":"widget","settings":{"text":"Divider","eael_tooltip_section_content":"I am a tooltip","eael_ext_content_protection_password_placeholder":"Enter Password","eael_ext_content_protection_password_submit_btn_txt":"Submit","eael_ext_content_protection_password_incorrect_message":"Password does not match.","eael_cl_logics":[{"_id":"8d67b9e","dynamic_field_custom_separator":"|"}]},"elements":[],"widgetType":"divider"},{"id":"db61cd4","elType":"widget","settings":{"title":"5. Paid Advertising (Google, Facebook, LinkedIn Ads) Refund Policy","eael_tooltip_section_content":"I am a tooltip","eael_ext_content_protection_password_placeholder":"Enter Password","eael_ext_content_protection_password_submit_btn_txt":"Submit","eael_ext_content_protection_password_incorrect_message":"Password does not match.","eael_cl_logics":[{"_id":"72ab92c","dynamic_field_custom_separator":"|"}]},"elements":[],"widgetType":"heading"},{"id":"a0f7682","elType":"widget","settings":{"editor":"<ul><li>Ad budgets are <strong>funded separately by the client<\/strong> and are <strong>non-refundable<\/strong> once ads are live.<\/li><li>If a campaign has <strong>not yet been launched<\/strong>, the <strong>unused ad budget may be refunded<\/strong> directly from the ad platform (Google, Meta, LinkedIn).<\/li><li>Tatak Mo\u2019s <strong>ad management fees remain non-refundable<\/strong> once work has started.<\/li><\/ul>","eael_tooltip_section_content":"I am a tooltip","eael_ext_content_protection_password_placeholder":"Enter Password","eael_ext_content_protection_password_submit_btn_txt":"Submit","eael_ext_content_protection_password_incorrect_message":"Password does not match.","eael_cl_logics":[{"_id":"dd6282f","dynamic_field_custom_separator":"|"}]},"elements":[],"widgetType":"text-editor"},{"id":"6333d00","elType":"widget","settings":{"text":"Divider","eael_tooltip_section_content":"I am a tooltip","eael_ext_content_protection_password_placeholder":"Enter Password","eael_ext_content_protection_password_submit_btn_txt":"Submit","eael_ext_content_protection_password_incorrect_message":"Password does not match.","eael_cl_logics":[{"_id":"8d67b9e","dynamic_field_custom_separator":"|"}]},"elements":[],"widgetType":"divider"},{"id":"ef27259","elType":"widget","settings":{"title":"6. How to Request a Cancellation or Refund","eael_tooltip_section_content":"I am a tooltip","eael_ext_content_protection_password_placeholder":"Enter Password","eael_ext_content_protection_password_submit_btn_txt":"Submit","eael_ext_content_protection_password_incorrect_message":"Password does not match.","eael_cl_logics":[{"_id":"72ab92c","dynamic_field_custom_separator":"|"}]},"elements":[],"widgetType":"heading"},{"id":"143c5ff","elType":"widget","settings":{"editor":"<p>Clients must submit refund or cancellation requests in writing to <strong><a href=\"mailto:joseph@tatakmo.com\">joseph@tatakmo.com<\/a><\/strong> with the following details:<\/p><ul><li><strong>Client Name &amp; Business Name<\/strong><\/li><li><strong>Service(s) Being Canceled<\/strong><\/li><li><strong>Reason for Cancellation or Refund Request<\/strong><\/li><li><strong>Preferred Resolution (Refund, Service Credit, Alternative Solution, etc.)<\/strong><\/li><\/ul><p>Requests will be reviewed within <strong>5-7 business days<\/strong>, and clients will be notified of the outcome via email.<\/p>","eael_tooltip_section_content":"I am a tooltip","eael_ext_content_protection_password_placeholder":"Enter Password","eael_ext_content_protection_password_submit_btn_txt":"Submit","eael_ext_content_protection_password_incorrect_message":"Password does not match.","eael_cl_logics":[{"_id":"dd6282f","dynamic_field_custom_separator":"|"}]},"elements":[],"widgetType":"text-editor"},{"id":"ea38527","elType":"widget","settings":{"text":"Divider","eael_tooltip_section_content":"I am a tooltip","eael_ext_content_protection_password_placeholder":"Enter Password","eael_ext_content_protection_password_submit_btn_txt":"Submit","eael_ext_content_protection_password_incorrect_message":"Password does not match.","eael_cl_logics":[{"_id":"8d67b9e","dynamic_field_custom_separator":"|"}]},"elements":[],"widgetType":"divider"},{"id":"a68f1d6","elType":"widget","settings":{"title":"7. Contact Information","eael_tooltip_section_content":"I am a tooltip","eael_ext_content_protection_password_placeholder":"Enter Password","eael_ext_content_protection_password_submit_btn_txt":"Submit","eael_ext_content_protection_password_incorrect_message":"Password does not match.","eael_cl_logics":[{"_id":"72ab92c","dynamic_field_custom_separator":"|"}]},"elements":[],"widgetType":"heading"},{"id":"02256b0","elType":"widget","settings":{"editor":"<p>For any questions or concerns regarding this policy, please contact us:<\/p><ul><li><strong>Email:<\/strong> <a href=\"mailto:joseph@tatakmo.com\">joseph@tatakmo.com<\/a><\/li><li><strong>Website:<\/strong> <a href=\"https:\/\/tatakmo.com\">https:\/\/tatakmo.com<\/a><\/li><li><strong>Address:<\/strong> C2103 Pablo Drive, Barangay Canelar, Zamboanga City 7000<\/li><\/ul><p>We appreciate your business and look forward to providing you with exceptional digital marketing and IT solutions.<\/p>","eael_tooltip_section_content":"I am a tooltip","eael_ext_content_protection_password_placeholder":"Enter Password","eael_ext_content_protection_password_submit_btn_txt":"Submit","eael_ext_content_protection_password_incorrect_message":"Password does not match.","eael_cl_logics":[{"_id":"dd6282f","dynamic_field_custom_separator":"|"}]},"elements":[],"widgetType":"text-editor"},{"id":"9356f08","elType":"widget","settings":{"text":"Divider","eael_tooltip_section_content":"I am a tooltip","eael_ext_content_protection_password_placeholder":"Enter Password","eael_ext_content_protection_password_submit_btn_txt":"Submit","eael_ext_content_protection_password_incorrect_message":"Password does not match.","eael_cl_logics":[{"_id":"8d67b9e","dynamic_field_custom_separator":"|"}]},"elements":[],"widgetType":"divider"},{"id":"68fb6b7","elType":"widget","settings":{"title":"8. Changes to This Policy","eael_tooltip_section_content":"I am a tooltip","eael_ext_content_protection_password_placeholder":"Enter Password","eael_ext_content_protection_password_submit_btn_txt":"Submit","eael_ext_content_protection_password_incorrect_message":"Password does not match.","eael_cl_logics":[{"_id":"72ab92c","dynamic_field_custom_separator":"|"}]},"elements":[],"widgetType":"heading"},{"id":"6433443","elType":"widget","settings":{"editor":"<p class=\"p1\">Tatak Mo reserves the right to modify this Refunds &amp; Returns Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.<\/p>\n<p class=\"p1\"><b>Last Updated<\/b>: December 17, 2024<\/p>\n<p class=\"p1\">Thank you for choosing Tatak Mo. We value your trust and aim to provide you with exceptional service.<\/p>","eael_tooltip_section_content":"I am a tooltip","eael_ext_content_protection_password_placeholder":"Enter Password","eael_ext_content_protection_password_submit_btn_txt":"Submit","eael_ext_content_protection_password_incorrect_message":"Password does not match.","eael_cl_logics":[{"_id":"dd6282f","dynamic_field_custom_separator":"|"}]},"elements":[],"widgetType":"text-editor"}],"isInner":false}]