<h1>Refunds &amp; Returns Policy</h1>		
		<p><b>Effective Date: December 17, 2024</b><b></b></p>
<p>At <b>Tatak Mo</b>, we strive to ensure customer satisfaction with our digital products and services. However, we understand that issues may arise, and we are committed to resolving them fairly and efficiently. This Refunds &amp; Returns Policy explains the conditions, process, and timeframes for requesting a refund for digital products purchased through <a href="https://tatakmo.com"><b>tatakmo.com</b></a>.</p>		
			<h2>1. Applicability</h2>		
		<p>This policy applies only to digital products purchased directly from <a href="https://tatakmo.com"><b>tatakmo.com</b></a>. By purchasing our products, you agree to this policy.</p>		
			<h2>2. Conditions for Refunds
</h2>		
		<p>Refunds are available under the following conditions:</p>
<ol>
<li><b>Technical Issues</b>: If the digital product is defective, corrupted, or cannot be accessed due to technical errors caused by Tatak Mo.</li>
<li><b>Non-Delivery</b>: If the product is not delivered to your provided email address or download link within the specified timeframe.</li>
<li><b>Misrepresentation</b>: If the product does not match the description provided on our website.</li>
</ol>
<p>Refund requests outside these conditions will be reviewed on a case-by-case basis, and Tatak Mo reserves the right to deny refunds that do not meet the stated criteria.</p>		
			<h2>3. Non-Refundable Situations
</h2>		
		<p>Refunds are not provided under the following circumstances:</p>
<ol>
<li><b>Change of Mind</b>: If you decide not to use the product after purchase.</li>
<li><b>User Error</b>: If the product was purchased in error or with incorrect information provided by the customer.</li>
<li><b>Unauthorized Sharing or Misuse</b>: If the product has been downloaded or shared in violation of our Terms and Conditions.</li>
</ol>		
			<h2>4. Refund Request Process
</h2>		
		<p>To initiate a refund request, please follow these steps:</p>
<ol>
<li><b>Contact Us</b>: Email <b>joseph@tatakmo.com</b> with the subject line “Refund Request” and include:</li>
</ol>
<ul>
<li>Your full name</li>
<li>Purchase date and order number</li>
<li>Reason for the refund request</li>
<li>Supporting evidence (e.g., screenshots or descriptions of the issue</li>
</ul>
<p><b>2. Acknowledgment</b>: You will receive an acknowledgment email within 2 business days confirming receipt of your refund request.</p>
<p>3. <b>Resolution</b>: We will review your request and respond with our decision within 5 business days.</p>		
			<h2>5. Refund Processing</h2>		
		<ul>
<li><b>Approved Refunds</b>: If your refund request is approved, the amount will be credited back to your original payment method within 7-10 business days, depending on your payment provider.</li>
<li><b>Denial of Refund</b>: If your refund request is denied, we will provide a detailed explanation and alternative solutions (if applicable).</li>
</ul>		
			<h2>6. Customer Responsibilities</h2>		
		<p>To facilitate a smooth refund process, customers are required to:</p>
<ul>
<li>Provide accurate and complete information when submitting a refund request.</li>
<li>Ensure that any issues encountered are reported within 14 days of purchase.</li>
</ul>		
			<h2>7. Contact Information for Support</h2>		
		<p>For any questions or assistance regarding refunds and returns, please contact us:</p>
<ul>
<li><b>Email</b>: <b>joseph@tatakmo.com</b><b></b></li>
<li><b>Address</b>: C2103 Pablo Drive, Barangay Canelar, Zamboanga City, Philippines 7000</li>
</ul>		
			<h2>8. Changes to This Policy</h2>		
		<p>Tatak Mo reserves the right to modify this Refunds &amp; Returns Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.</p>
<p><b>Last Updated</b>: December 17, 2024</p>
<p>Thank you for choosing Tatak Mo. We value your trust and aim to provide you with exceptional service.</p>