<h1>Payments, Cancellation, and Refund Policy</h1>				
		<p><strong>Effective Date: December 15, 2024</strong></p><p><strong>Business Name:</strong> Tatak Mo<br /><strong>Website:</strong> <a href="https://tatakmo.com">https://tatakmo.com</a><br /><strong>Email:</strong> <a href="mailto:joseph@tatakmo.com">joseph@tatakmo.com</a><br /><strong>Address:</strong> C2103 Pablo Drive, Barangay Canelar, Zamboanga City 7000</p>		
					<h2>1. Introduction</h2>				
		<p>At <strong>Tatak Mo</strong>, we are committed to delivering high-quality <strong>online presence management and IT services</strong> to help businesses grow their digital footprint. This <strong>Payments, Cancellation, and Refund Policy</strong> explains the terms under which payments are processed, as well as the conditions and procedures for cancellations and refunds.</p><p>By purchasing services from <strong>Tatak Mo</strong>, you agree to this policy. If you have any questions, please contact us at <strong><a href="mailto:joseph@tatakmo.com">joseph@tatakmo.com</a></strong>.</p>		
					<h2>2. Payment Terms</h2>				
					<h3>2.1 Accepted Payment Methods
</h3>				
		<p>We accept the following payment methods:</p><ul><li>Credit/Debit Cards (Visa, Mastercard, AMEX)</li><li>Bank Transfers</li><li>PayPal</li><li>Other online payment gateways as specified at checkout</li></ul>		
					<h3>2.2 Payment Processing &amp; Billing</h3>				
		<ul><li>All payments are due <strong>before service commencement</strong> unless otherwise agreed upon in writing.</li><li><strong>For monthly subscriptions</strong>, payments are billed automatically on a recurring basis until canceled by the client.</li><li><strong>For one-time services</strong>, payment must be completed before work begins.</li></ul>		
					<h3>2.3 Late Payments &amp; Non-Payment</h3>				
		<ul><li>If a payment is <strong>not received within 10 days</strong> of the due date, services may be <strong>paused or terminated</strong> until the outstanding balance is settled.</li><li>Tatak Mo reserves the right to charge <strong>late fees of 5% per month</strong> on overdue balances.</li></ul>		
					<h2>3. Cancellation Policy</h2>				
					<h3>3.1 Client-Initiated Cancellations</h3>				
		<p>Clients may cancel their services under the following conditions:</p><h3><strong>Monthly Subscriptions:</strong></h3><ul><li>Clients may cancel their subscription <strong>at any time before the next billing cycle</strong> to avoid future charges.</li><li>If canceled after a billing cycle starts, the service will continue until the end of the paid period, and no refunds will be issued for the remaining days.</li></ul><h3><strong>One-Time Services &amp; Custom Projects:</strong></h3><ul><li>If a client cancels <strong>before work begins</strong>, they may receive a <strong>partial refund</strong> (see Section 4).</li><li>If work has started, <strong>a cancellation fee</strong> may apply based on completed deliverables.</li></ul><h3><strong>Long-Term Contracts (3, 6, or 12 Months):</strong></h3><ul><li>Clients canceling <strong>a long-term contract early</strong> are responsible for <strong>50% of the remaining contract value</strong> OR may opt for s<strong>ervice credits to be used within 12 months</strong>.</li></ul>		
					<h2>4. Refund Policy
</h2>				
					<h3>4.1 General Refund Policy</h3>				
		<p>Due to the nature of <strong>digital services and labor-intensive work, all payments are final and non-refundable</strong> unless explicitly stated below.</p>		
					<h3>4.2 Eligible Refund Scenarios</h3>				
		<p>Refunds are considered under the following conditions:</p><h3><strong>Cancellation Before Work Begins</strong></h3><ul><li>If a client cancels within <strong>48 hours of purchase and before any work starts</strong>, they may receive a <strong>90% refund</strong> (minus transaction fees).</li></ul><h3><strong>Service Delay by Tatak Mo</strong></h3><ul><li>If Tatak Mo <strong>fails to meet agreed-upon deliverables</strong> within the timeline due to internal issues, the client may request a <strong>partial refund or service credit</strong>.</li></ul><h3><strong>Technical Failure in IT Services</strong></h3><ul><li>If a purchased IT service <strong>cannot be delivered</strong> due to technical limitations on Tatak Mo’s end, a full refund will be issued.</li></ul>		
					<h3>4.3 Non-Refundable Services</h3>				
		<p><strong>No refunds</strong> will be provided for:</p><ul><li><strong>Completed work</strong> (SEO optimizations, social media campaigns, website development, paid ads management, etc.).</li><li><strong>Partially completed projects</strong> (Clients may receive service credits instead).</li><li><strong>Client dissatisfaction based on subjective preferences</strong> (e.g., personal preference on designs, content style, or marketing results).</li><li><strong>Ad campaign budgets</strong> (Paid directly to third-party platforms like Google Ads or Facebook Ads).</li></ul>		
					<h2>5. Alternative to Refunds: Service Adjustments &amp; Credits</h2>				
		<p>Instead of refunds, clients may choose:</p><ul><li><strong>Service Pause &amp; Resumption</strong> – If a client needs to stop, allow service credits for later use.</li><li><strong>Reallocation of Services</strong> – If a client wants to switch to a different service of equal value.</li><li><strong>Extended Support or Additional Deliverables</strong> – Clients may receive additional consulting or support to compensate for any concerns.</li></ul>		
					<h2>6. How to Request a Cancellation or Refund</h2>				
		<p>To initiate a cancellation or refund request, clients must <strong>submit a written request via email</strong> to <a href="mailto:joseph@tatakmo.com"><strong>joseph@tatakmo.com</strong></a> with the following details:</p><p><strong>Subject Line:</strong> <em>Cancellation/Refund Request – [Client Name]</em></p><p><strong>Include in Email:</strong></p><ol><li>Full Name &amp; Business Name</li><li>Service(s) Purchased</li><li>Date of Purchase</li><li>Reason for Cancellation/Refund Request</li><li>Preferred Resolution (Refund, Service Credit, or Alternative Solution)</li></ol><p><strong>Processing Timeline:</strong></p><ul><li>Refund requests are reviewed within <strong>5-7 business days</strong>.</li><li>Approved refunds (if applicable) will be processed within <strong>14 business days</strong> via the original payment method.</li></ul>		
					<h2>7. Contact Information</h2>				
		<p>For any questions or concerns regarding this policy, please contact us:</p><ul><li><strong>Email:</strong> <a href="mailto:joseph@tatakmo.com">joseph@tatakmo.com</a></li><li><strong>Website:</strong> <a href="https://tatakmo.com">https://tatakmo.com</a></li><li><strong>Address:</strong> C2103 Pablo Drive, Barangay Canelar, Zamboanga City 7000</li></ul><p>We appreciate your business and look forward to providing you with exceptional digital marketing and IT solutions.</p>		
					<h2>8. Changes to This Policy</h2>				
		<p>Tatak Mo reserves the right to modify this policy at any time. Changes will be posted on our website <a href="https://tatakmo.com">https://tatakmo.com</a>, and clients will be notified via email for major updates.</p>